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2nd Shift IT Specialist
Browns Summit, NC 27214 US
Debbie’s Staffing is now recruiting for a 2nd shift IT Specialist for our client located in Browns Summit, NC.
Schedule: Sunday – Thursday 4:00pm – 12:30am / Train on 1st shift (Monday-Friday 7:00am-3:30)
Pay: $25.00/hr (plus $2.00 shift differential)
The IT Specialist will be responsible for assisting with the organization’s information technology resources, including computer hardware, operating systems, communications, software applications, data processing and security. Activities include developing information technology strategies, polices and plans; managing the acquisition, implementation, maintenance, and use of information technology resources; as well as training and supporting technology users.
Duties and Responsibilities:
- Resolves IT Services problems and answers queries by telephone or self-service ticket in support of internal and/or outside. customer computer hardware, software, network, system/application access, and telecommunications systems.
- Makes assessment of problems and determines if the problem is business process application or infrastructure related.
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
- Escalates unresolved issues to technical specialists, application, or system support specialists.
- Maintains and updates records and tracking databases for IT Service incidents.
- Uses expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training on software and/or hardware products.
- Works closely with management to mitigate recurring problems.
- Adheres to security procedures, change control guidelines and Sarbanes-Oxley requirements.
- Bachelor’s Degree in IT or related field preferred
- 1-3 years’ experience in IT
- Excellent Customer Service, forms strong working partnerships within IT and the business community.
- Strong understanding of software installation and configurations on both Microsoft Windows and Apple iOS platforms.