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IT Specialist

Browns Summit, NC 27214

Posted: 01/25/2023 Employment Type: Contract Industry: Administrative Job Number: AP785300125 Pay Rate: 25.00

Job Description

Debbie’s Staffing is now recruiting for an IT Specialist for our client located in Browns Summit, NC. 

 

Schedule: Monday – Friday (8am – 5pm)

Pay: $25.00/hr.

 

Job Summary:  

 

The IT Specialist will support day to day IT aspects of the North Carolina Distribution Center.  To include but not limited to, desktops, laptops, peripherals, printers, basic hardware and basic network access for local users.

Essential Job Functions:

 

End User Support – Resolve software and hardware issues for local users for PC, Mac, iOS, and Android devices. Resolve issues with Email, Networking, I/O devices and VPN or other connection issues. Support for local office users with IT needs and assist in setting up new user workstations and equipment.

System Configurations – Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products.

 

Duties and Responsibilities:


  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests

Education Requirements: Bachelor’s Degree in IT or related field1-2 years’ experience in IT/Technical support.

Required Skills:

Understanding of Windows based Active Directory computing environment and desktop OS’s including Microsoft and MAC.  Full working knowledge of Microsoft Office products and their configuration including word, excel, PowerPoint & outlook.   Both PC and MAC hardware configuration skills are needed.   Must be able to complete tasks with minimum supervision.  Clear English communication skills are a must, both spoken and written. 

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