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Job Description
Signode Multi-Wall
Job Summary
Manage the customer experience including processing and entering customer data in an
accurate and timely manner; maintaining effective customer, sales and employee
relationships; and striving for customer satisfaction by resolving issues in the most efficient
and effective manner.
Essential Functions
. Answer incoming customer service tickets, phone calls, and Teams messages,
courteously
and consistently using established guidelines.
. Respond full circle to requests from customers, sales reps, and service reps.
. Collaborate with other departments to resolve customer issues and align with customers'
needs and requests.
. Maintain appropriate records and documentation in our ERP System.
. Managing and overseeing inquiries that require traveling and scheduling appointments.
. Communicate proactively with customers to keep them aware of updates, changes,
delays, and other information deemed important to them.
. Investigate and resolve billing concerns by tracing shipments, researching price
differences, and entering credit memos for approval, quoting special parts prices and
following up on credit hold orders in our ERP.
. Provide problem solving and continuous improvement by removing barriers that impact
product quality, support, or on-time delivery and customer satisfaction.
. Efficiently enter orders and address inquiries by leveraging the resources within the
business, and following the standardized processes implemented.
. Complete and review customer specific reports for accuracy and integrity.
. Recommend ideas which enhance the overall customer experience.
Position Qualifications
Education: High School Diploma or GED required. Associate's degree in business or
related field preferred.
Experience: 2+ years of previous customer service experience, preferably in
manufacturing and/or installation/maintenance/repair environment. Ticketing system
experience, a plus. ERP experience, a plus, including quoting, order entry,accounting and returns
Job Summary
Manage the customer experience including processing and entering customer data in an
accurate and timely manner; maintaining effective customer, sales and employee
relationships; and striving for customer satisfaction by resolving issues in the most efficient
and effective manner.
Essential Functions
. Answer incoming customer service tickets, phone calls, and Teams messages,
courteously
and consistently using established guidelines.
. Respond full circle to requests from customers, sales reps, and service reps.
. Collaborate with other departments to resolve customer issues and align with customers'
needs and requests.
. Maintain appropriate records and documentation in our ERP System.
. Managing and overseeing inquiries that require traveling and scheduling appointments.
. Communicate proactively with customers to keep them aware of updates, changes,
delays, and other information deemed important to them.
. Investigate and resolve billing concerns by tracing shipments, researching price
differences, and entering credit memos for approval, quoting special parts prices and
following up on credit hold orders in our ERP.
. Provide problem solving and continuous improvement by removing barriers that impact
product quality, support, or on-time delivery and customer satisfaction.
. Efficiently enter orders and address inquiries by leveraging the resources within the
business, and following the standardized processes implemented.
. Complete and review customer specific reports for accuracy and integrity.
. Recommend ideas which enhance the overall customer experience.
Position Qualifications
Education: High School Diploma or GED required. Associate's degree in business or
related field preferred.
Experience: 2+ years of previous customer service experience, preferably in
manufacturing and/or installation/maintenance/repair environment. Ticketing system
experience, a plus. ERP experience, a plus, including quoting, order entry,accounting and returns
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Discover exciting job opportunities in the vibrant area surrounding Danville, Virginia! Nestled in the heart of Southern Virginia, this region offers a perfect balance of small-town charm and big-city amenities. With a burgeoning job market and a range of industries, from manufacturing to healthcare, Danville provides endless room for professional growth and advancement. Enjoy exploring the historic River District with its art galleries and theaters, savoring the local cuisine, or cheering on the Danville Braves at the local Minor League Baseball stadium. Embrace the quality of life in this region, with access to beautiful parks like Anglers Park and the stunning views along the Dan River. Start your career journey in this dynamic area full of hidden gems waiting to be discovered!