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Customer Service Representative
$20-25 / hour
Posted 10/21/2025
Contract
Contract
Job ID:
SM4272331021
Job Description
Job Description
Debbie’s Staffing is now recruiting for a Customer Service Representative located in Martinsville, VA!
Schedule: 1st shift 7:30am – 4:30pm Monday – Friday
Pay: $20 - $25 based on experience.
Job Summary
Manage the customer experience including processing and entering customer data in an accurate and timely manner; maintaining effective customer, sales and employee relationships; and striving for customer satisfaction by resolving issues in the most efficient and effective manner.
Essential Functions
â–ª Answer incoming customer service tickets, phone calls, and Teams messages, courteously
and consistently using established guidelines.
â–ª Respond full circle to requests from customers, sales reps, and service reps.
â–ª Collaborate with other departments to resolve customer issues and align with customers’
needs and requests.
â–ª Maintain appropriate records and documentation in our ERP System.
â–ª Managing and overseeing inquiries that require traveling and scheduling appointments.
â–ª Communicate proactively with customers to keep them aware of updates, changes,
delays, and other information deemed important to them.
â–ª Investigate and resolve billing concerns by tracing shipments, researching price
differences, and entering credit memos for approval, quoting special parts prices and
following up on credit hold orders in our ERP.
â–ª Provide problem solving and continuous improvement by removing barriers that impact
product quality, support, or on-time delivery and customer satisfaction.
â–ª Efficiently enter orders and address inquiries by leveraging the resources within the
business, and following the standardized processes implemented.
â–ª Complete and review customer specific reports for accuracy and integrity.
â–ª Recommend ideas which enhance the overall customer experience.
Position Qualifications
Education: High School Diploma or GED required. Associate’s degree in business or related field preferred.
Experience: 2+ years of previous customer service experience, preferably in manufacturing and/or installation/maintenance/repair environment. Ticketing system experience, a plus. ERP experience, a plus, including quoting, order entry, and returns
Functional Success Drivers: Possessing these certain competencies are what we require for an individual to be successful in this role.
â–ª Customer Focus
â–ª Detail Orientated
â–ª Interpersonal Savvy
â–ª Energy
â–ª Communication
â–ª Listening
About Martinsville, VA
Ready to jumpstart your career in the vibrant city of Martinsville, Virginia? Nestled in the picturesque foothills of the Blue Ridge Mountains, this charming town offers a perfect blend of small-town charm and big-city opportunities. With historic landmarks like the Martinsville Speedway, the Virginia Museum of Natural History, and irresistible Southern cuisine, Martinsville is a place where work-life balance thrives. Explore job opportunities in this dynamic region and discover why Martinsville, VA, is not just a place to work, but a place to call home.