Job Summary

Qualifications

• BA/BS degree in business, administration, or related field preferred
• Minimum 3 yrs. experience or training involving public housing, human services, private market property management, and tax credits.
• Prefer Public Housing Management certification

Technical Skills

• Proficiency with property management software, work order systems, and tenant management databases. 
• Experience using Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) to prepare reports, correspondence, and presentations. 
• Ability to maintain accurate tenant, lease, inspection, and maintenance records. 
• Knowledge of lease administration, rent collection, and occupancy management. 
• Experience coordinating preventive maintenance programs and tracking service requests. 
• Ability to analyze occupancy, budget, and operational data to identify trends and improve performance. 
• Familiarity with procurement processes, vendor coordination, and contract administration. 
• Strong budgeting, financial reporting, and expense tracking skills. 
• Ability to prepare compliance reports, performance metrics, and management summaries. 
• Knowledge of records management and document retention best practices. 

Administrative & Compliance

• Administer lease agreements, renewals, move-ins, move-outs, and resident documentation. 
• Ensure compliance with federal, state, and local housing regulations and organizational policies. 
• Coordinate property inspections and ensure timely correction of deficiencies. 
• Maintain accurate resident files, property records, and regulatory documentation. 
• Monitor contractor performance and verify completion of maintenance and capital improvement projects. 
• Process rent adjustments, payment records, and financial reconciliations in accordance with established procedures. 
• Investigate and resolve resident concerns while maintaining professionalism and confidentiality. 
• Prepare reports for audits, inspections, and management review. 
• Enforce community rules, occupancy standards, and lease provisions consistently and fairly. 
• Support emergency preparedness and coordinate responses to property-related incidents. 

Core Competencies

• Property Management & Operations 
• Lease Administration 
• Resident Relations & Customer Service 
• Regulatory Compliance 
• Budget Administration & Cost Control 
• Financial Reporting & Analysis 
• Vendor & Contract Management 
• Facilities & Maintenance Coordination 
• Conflict Resolution & Problem Solving 
• Risk Assessment & Mitigation 
• Organizational & Time Management 
• Leadership & Team Collaboration 
• Communication (Written & Verbal) 
• Attention to Detail 
• Decision-Making & Critical Thinking 
• Recordkeeping & Documentation 
• Project Coordination 
• Performance Monitoring & Reporting 
• Policy Interpretation & Implementation 
• Confidentiality & Professional Ethics